I bought an Airfix 1:72 EE lightning but the canopy is missing from the box which is sealed is it simply a case of sending Airfix an email are they good for replacing parts?
Dave
Dave
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I'd take it back to the shop you bought it from, if possible, for a replacement or refund like you would do with any product that was defective. If you can't do that then have a look on Airfix's website for guidance.On the bench: Airfix 1/48 Sea King HC4, Revell 1/24 Trabant.
Coming soon: Airfix 1/72 Phantom FGR2.
Just finished: Airfix 1/48 Stuka & Airfix 1/72 Sea King HC4. -
Any problems I have had I get directly in touch with Airfix.
You may need to prod them after a day or so. But they have sent me bits that I have broken and no charge. Latest was decals I had ruined. They appeared about 10 days later this time a small charge for postage.
In you case Dave they should not be charging postage.
http://www.airfix.com/contact
LaurieComment
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They are quite good at replacing by what I've heard, if they don't get back to you, try getting a refund from the shop, but I doubt you'll get one now that it's openedComment
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I've had an email from them today to say one is in the post on its way to me
DaveComment
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