TAKOM: how to get in contact?

[Andy the Sheep]

I need spare parts from TAKOM. I messed up the BV206 vinyl tracks and I hope to get a spare set instead of binning the whole kit or buying another one.
I wrote two times to the only mail address I found on the TAKOM web page (business@takom-world.com) but, after more than 3 weeks, I got no answer neither an acknowledgement of receipt.
Does TAKOM run a customer service and, if yes, anyone here know how to contact it?

Thank you in advance.
Andrea

[BattleshipBob]

Dear mr sheep!

I got an answer using

Business04@takom-world.com

Name niki

Hope it still works, found it via facebook

Bob

[Gary MacKenzie]

Have you tried sending a facebook message , https://www.facebook.com/TAKOM-354803674728188/ , may be easier

( snap )

[Andy the Sheep]

Have you tried sending a facebook message , https://www.facebook.com/TAKOM-354803674728188/ , may be easier

( snap )

Sorry. not on facebook; hope I will not have to...! :smiling4:

[Andy the Sheep]

Dear mr sheep!

I got an answer using

Business04@takom-world.com

Name niki

Hope it still works, found it via facebook

Bob

Thank you Bob. I'll give a try.

[Andy the Sheep]

Takom (Niki, in fact) contacted me by mail, so something is moving, at last.

Thank you Bob!

[BattleshipBob]

Takom (Niki, in fact) contacted me by mail, so something is moving, at last.

Thank you Bob!

At least Niki is still there

My pleasure, glad to help

[Andy the Sheep]

Got an e-mail from Niki/TAKOM: they say I'm lucky (quoting) as they have the spare tracks!!
Payment already done: 2 USD for the tracks, 8 USD for the shipment... :thinking:... :smiling:!
Waiting for the small parcel to show up at my door in the next 2 months (my guess, considering TAKOM's reaction time and the distances involved).
Thank you again, Bob, for the "Niki"tip.

[BattleshipBob]

Glad to help Andy

[JR]

Well done Mr StuG in helping Mr Sheep .:thumb2:

[BattleshipBob]

Well done Mr StuG in helping Mr Sheep .:thumb2:

StuG's are not all mayhem you know! They have there good side lol

[rtfoe]

What did the Stug do the other day...it helped a Sheep. Well done there. I hope Takom didn't have their ads printed with the wrong mail address.

Cheers,
Richard

[Andy the Sheep]

Well, StuGs have good sides for sure, so good they need schurzen to protect 'em. :smiling:.
Probably MiniArt will release soon a new special edition StuG kit: the "Shepherd StuG" with a shepherd's stick beside the Commander's hatch, a sheep shearer instead of the wire cutter, a 1/35 Bitzer figure (here a family pic :tongue-out3: ) and the sheep flock kit they already have in their catalog ...:smiling2:.
Andrea.

[Andy the Sheep]

At last, my tracks have come along...:relieved: :relieved: my lonely days are over and life is like a BV...:hugging-face:

Expenses: a total amount of 10$ for the tracks + shipment and 4.5€ for custom taxes :disappointed2: but they are 8 instead of 4! :surprised: so I can s***w up again, at least one more time! :upside:
Time elapsed from first contact to delivery: 116 calendar days or 80 working days or 99 working days according to the Chinese working week, most of which spiraling within the Chinese borders (according to the parcel tracking system). :astonished:

Andrea.

[Mark1]

Happy days! If there that much of a pain to get might be worth putting the spares on eBay incase someone else messed up, might get a fair chunk of your money back.