TESTORS or How to deal with manufacturers

[Guest]

Howdy Jeff,

well i plan on making the gates learjet a military version which is the C-21 so you might not get to see the primer this time around, but i am sure you will see it soon with one of the other models i am working on.

C-21 USAF:



have a good day,

greg

[jspitza]

ok, will do. Perhaps you could post a pic of priming once available since it now seems to be of great interest to me!!

[Guest]

:grinball2::grinball2::grinball2::grinball2::grinb all2::grinball2::grinball2::grinball2::grinball2:

Howdy Guys and Gals,

Just wanted to provide some closure on this thread. I recieved both halves of the "Gates Learjet" fuselage, the parts that were warped and mishapen, today in the mail.

One week ago tomorrow (tuesday) was when i bought the model so I think that six days to get replacement parts is outstanding. I applaud Ms. Christie Van Hulle on her handling of this matter in such a timely manner. My hats off to the "testors corp." also for hiring such a high standard of employee.

Below is my letter to Ms. Van Hulle informing her of the reciept of the parts:

************************************************** ******

Hello Ms. Van Hulle,

I wanted to let you know that the replacement parts you had promised were recieved by my self this afternoon Monday, Jan. 28th, 2008.

I also wanted to compliment you on your handling of this matter. It is not often that you find a company with people who will take the time to ensure a satisfied customer in the timely manner that you did.

You have made me one very happy customer, thank you again.

Have a good day,

Greg Worsham

************************************************** ******

And here is the "contact page" for testors: The Testor Corporation

Have a good days guys and gals and thanks again for all of your words of support.

Greg aka GW

:grinball2::grinball2::grinball2::grinball2:

[Guest]

Nice to see a positive result there Greg, Speaks bucket loads for the company and I do hope they see the posts on here too.

Nice to see a big company taking care of their customers, that sort of service is always appreciated and goes a long way for them too.

Well done Testors.

Regards........Mark

[wonwinglo]

It is very unfortunate that this sort of thing happens,sadly today there is very little if any inspection procedure on kits,it is cheaper for the manufacturers to replace parts/products rather than employ real live people to check every batch of parts coming off the line.

What bugs me are the large numbers of badly warped parts being placed into the boxes,dropping molten plastic into large stillages that have not been properly cooled in order to speed up production is simply not acceptable,machines should be adjusted to compensate for the cooling rate of the plastic otherwise these reject components will keep getting through the net.

Well done Greg,nicely laid out letter,to the point and polite.

I hope that Testors will keep you happy and come up with the goods in good order.

[Guest]

Are Testors kits available in the UK?. I went to my local model shop last week and didnt see any, just walls and walls full of Airfix, Revell and Tamiya.

[Guest]

Howdy Tger,

Well a quick search in google for "testors distributors in UK" resulted in 2500 entries so I would say yeah.

testors distributors in the UK - Google Search

hope this helps,

Greg

[Guest]

Hey Greg glad U had a good out come from this experience, good thing U'r not in Australia where we have to wait for months for a reply.